Delivery Areas
We deliver our products across India, including all major cities, towns, and villages. We strive to provide timely and efficient delivery services to our customers.
Delivery Timeframes
- Standard Delivery: 3-7 business days from the date of order placement
- Express Delivery: 1-3 business days from the date of order placement (additional charges apply)
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this tracking number to track the status of your order on the shipping carrier’s website. We will also send you regular updates on the status of your order, including shipping confirmation and delivery confirmation.
Delivery Confirmation
We will send you regular updates on the status of your order, including shipping confirmation and delivery confirmation via email and/or SMS.
Delivery Failures
If we are unable to deliver your order due to incorrect or incomplete address, unavailability of the recipient, or other reasons attributable to you, we will attempt to contact you to rearrange delivery. If we are unable to deliver your order after multiple attempts, we reserve the right to cancel the order and refund the amount.
Damaged or Lost Shipments
In the unlikely event that your order is damaged or lost during transit, please contact us within 3 days of receiving the damaged package or within 7 days of the expected delivery date for lost packages. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as per our return policy.
Delivery of Wrong Products
If you receive a wrong product, please contact us within 3 days of delivery. We will arrange for the replacement or refund of the product as per our return policy.
Force Majeure
We are not responsible for any delay or failure in delivery due to circumstances beyond our control, including natural disasters, strikes, riots, or any other unforeseen events.
Payment and Delivery
Payment for your order must be made in full before we ship the products. We accept various payment methods. Upon successful payment, your order will be processed and shipped within 1-3 business days.
Compliance with Indian Laws
Our delivery policy complies with the provisions of the Consumer Protection Act, 2019, and other applicable laws and regulations in India. We ensure that our delivery practices are fair, transparent, and in the best interest of our customers.
Contact Us
If you have any questions or concerns regarding our delivery policy, please contact us at admin@claggasclepius.in.
Consumer Rights
As per the Consumer Protection Act, 2019, you have the right to:
- Receive goods/services as described
- Expect timely delivery
- File complaints for any deficiency in goods/services
We respect your rights as a consumer and strive to provide you with the best possible service.
This delivery policy is subject to change without prior notice. Any changes will be updated on our website.