Introduction

At CLAGG&ASCLEPIUS, we strive to provide high-quality products that meet your expectations. If you’re not satisfied with your purchase, we’re here to help. This return and refund policy outlines the process and conditions for returning products and receiving refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Eligibility

Products can be returned within 3 days from the date of delivery, provided they meet the following conditions:

• The product is in its original packaging.
• The product is unused and unopened.
• The product is not damaged or tampered with.

Opened Products

Unfortunately, opened products cannot be returned or refunded due to hygiene and safety reasons. We appreciate your understanding in this matter.

Return Process

To initiate a return, please contact us at admin@claggasclepius.in with your order details and reason for return. We’ll guide you through the process and provide a return merchandise authorization (RMA) number.

Refund Process

Once we receive the returned product, we’ll inspect it to ensure it meets the return conditions. If the product is eligible for a refund, we’ll process it within 3-5 days. Refunds will be made to the original payment method.

Replacement

If the returned product is damaged or defective, we may offer a replacement instead of a refund. We’ll notify you of our decision and arrange for the replacement to be shipped to you.

Return Shipping

You are responsible for the cost of return shipping, unless the product is damaged or defective. In such cases, we’ll bear the cost of return shipping.

Compliance with Indian Laws

Our return and refund policy complies with the provisions of the Consumer Protection Act, 2019, and other applicable laws and regulations in India. We ensure that our return and refund practices are fair, transparent, and in the best interest of our customers.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at admin@claggasclepius.in .

Consumer Rights

As per the Consumer Protection Act, 2019, you have the right to:

• Receive goods/services as described
• Expect timely delivery
• File complaints for any deficiency in goods/services

We respect your rights as a consumer and strive to provide you with the best possible service.

This return and refund policy is subject to change without prior notice. Any changes will be updated on our website.